Here at Aethia Watch Company USA, we want you to feel like every order is the perfect fit and that it’s exactly what you wanted. If it’s not right, we want to fix it and make you happy.
RETURNS WITHIN THE U.S.
Aethia Watch Company USA will accept your return for items which have not been worn or have not been altered within 14 days of delivery.
Returns received after the 14 days of delivery and/or with any visible wear or alteration will be charged a 40% restocking fee which will be deducted from your total refund. All original product packaging, including boxes, UPCs, bags, or any items used to wrap and protect the item should be returned. Items must have original tags, labels, and/or any accompanying materials in the state that they were originally included.
If your item is damaged or defective, these exceptions will not apply. In this case, we will work with you to find the best solution.
Please notify us within 3 business days of delivery if you received an item(s) incorrect, damaged, or missing from the order.
To process your return online, visit the Orders & Returns page. Please note that it is at the discretion of Aethia Watch Company USA to issue a pre-paid return label. Should any type of fraud or unlawful behavior be detected, we reserve the right to decline the return.
You can also reach out to our team at any time for additional help with this process: info@aethiawatch.com
FINAL SALE
All ordered items will be considered final sale 30 days after the delivery date and are not returnable thereafter. In addition, all items marked as final sale are not returnable. Final sale items include but are not limited to gift cards, accessories, Limited Edition watches, Unique Anthology watches and renewed watches. We will not issue refunds or credit on final sale items.
REFUND OPTIONS
Returns may be issued back to the original form of payment used in the initial purchase. Any shipping fees will be deducted from your refund.
WHEN WILL I RECEIVE MY REFUND?
For refunds, most banks will process the refund within 3-5 business days but varies by institution. Please contact your bank for further details.
For all other refund methods, please allow 5 to 7 business days for us to fully process your return and issue your refund. You will receive a confirmation via email as soon as the process is completed.
CAN I RETURN MY ONLINE PURCHASE IN STORE?
You may return any eligible item purchased on www.aethiawatch.com to any one of our official retail locations (visit our store locator to find one near of you).
To return an online purchase in-store, you must first contact our Customer Service department via email at info@aethiawatch.com to request the store location of your choice. Your customer service representative will email you a Return Merchandise Authorization (RMA) label and form listing the item(s) you will be returning. Both the label and form need to be printed and brought to the store to complete the return. Visit your selected store and return your item to an associate. They will issue you a full refund in the form of in-store credit.
Your credit can be used at our Aethia Watch Company USA retail location. It will never expire. It can only be redeemed in-store, not online. Online items listed as Final Sale are not eligible for in-store or online returns.
RETURNS OUTSIDE THE U.S.
Returns or exchanges cannot be facilitated due to the complexities of international shipping.
